Warranty Policy

12-Month Limited Warranty

Most MOCA products are covered by a 12-month limited warranty. Warranty coverage may vary by product. Please refer to the applicable product information or contact MOCA Customer Support if you need confirmation.

 

What the Warranty Covers

The warranty generally covers eligible defects in materials or workmanship resulting from the manufacturing process.

 

What Is Not Covered

The warranty does not cover damage resulting from:
Incorrect installation or improper use
Accidents or external damage
Normal wear and tear
Natural deterioration over time
Damage unrelated to a manufacturing or material defect

 

Warranty Claim Requirements

To help us evaluate your warranty claim, you may be asked to provide:

Order number
Description of the issue
Photos or videos showing the problem
Vehicle VIN
Repair or installation documentation
Diagnostic trouble codes, when applicable
Approximate length of time the product was in use

 

Installation Requirements

Professional installation is not universally required. However, damage caused by clearly improper installation or incorrect installation procedures may not be covered under the warranty.

 

Warranty Resolution

Approved warranty claims may be resolved through a replacement or refund, depending on the circumstances.

Defective products generally do not need to be returned unless MOCA or the manufacturer requests the product for inspection or further analysis.

 

Additional Costs

MOCA's warranty does not cover expenses outside the original product purchase, including installation labor, diagnostic fees, towing charges, or other related repair expenses.